Foodbank Helper

Clients can book their own time from the online ordering site. People who do not have an account yet can book as a guest with just an email address.

• check_circleShare the Link: Your booking page comes with a QR code and a printable poster for the front door.
• check_circleReminders by Email: Clients get a confirmation and reminders you can edit. The email includes a link to change or cancel.
• check_circleMatch Guests Later: When a guest shows up, a volunteer can link the booking to the right family in a couple of taps.

A new slide for your waiting-room TV shows the queue with estimated waits. Each client gets a short code for the day, like A12, so nobody's name ever appears on screen.

Donors can now book a drop-off time the same way clients book a visit, so your receiving volunteers know what is coming and when.

• check_circleSizes That Fit Your Dock: Offer sizes like a few bags, a carload or a pallet. A pallet can take a longer slot and count for more of your capacity.
• check_circleRecord It on the Spot: The drop-off card has a Record donation button that opens the donation form with the donor already filled in.
• check_circleDonor Emails: Donors get their own confirmation and reminder emails, including any drop-off instructions you write.

What a donor sees after booking a drop-off time.

When you book an appointment for a family, you now see their points balance, their next reset date and their tags. If the family will have no points on the day, a warning lets you pick a better date before they make the trip. The warning never stops you from booking.

A new Manage Donations page lets you edit and tidy up your donors and donation types. Donors can now have an email, a contact name, a phone number and a mailing address. Archive the ones you no longer use and your history stays intact.

Need donation records for year end? Create a PDF for one donor over any date range, or for every donor at once. You can download them or have them emailed to you, and you can send them on demand to any donors you tick.

Households change. A teenager moves out, two families combine, someone was added to the wrong household.

• check_circleMove a Member: Into another family or a brand new one. Their past orders can go with them or stay.
• check_circleRemove Without Losing History: Take someone out of a family and keep their past orders for your reports.
• check_circleUndo: Deleted families and members can be restored.

Create your own coloured tags, like "Delivery" or "Diaper program", and they follow the family onto the cart screen where your volunteers will see them. Tags can be added by hand or by a simple rule, such as any family with an infant.

A member can now have their own last name. Leave it blank and they use the family name as before.

A new Review button shows the family, points used, weight and items before you check out. It only pops up by itself when something looks off, like a cart that is over a limit or has been sitting for half an hour. A normal cart checks out exactly as before.

If another volunteer scanned into a cart in the last five minutes, the cart list shows their name on it. Try to check out or delete that cart and you will be asked to confirm first. If your cart is checked out from under you anyway, your tablet chimes and offers to carry on in a new cart with the items that were missed.

Deleted the wrong cart? Tap Undo right away, or open the new Deleted Carts screen and bring it back with every item still in it. Carts can be restored for up to 24 hours after they were created.

A family of six and a single adult should not have the same limit on milk. You can now write a limit rule once and attach it to any item or item group.

• check_circleRules in Plain Terms: One per child, a step up for every two people, a cap at the top. A preview shows what each family size would get.
• check_circleShown in the Cart: Volunteers see the number that applies to the family in front of them. Limits still warn and never block.

Not every volunteer wants an account. You can now add a volunteer by name only, put them on shifts and track their hours yourself. If they create an account later, you can link the two and their hours carry over.

The menu is much shorter. A new All pages screen shows everything you have access to as tiles with a one-line description, grouped by the kind of work and searchable. Pin the pages you use most and they follow you to any tablet you log in on.

Every page is a tile with a short description. Starred tiles are pinned.

Permissions are now grouped into categories you can set in one go: no access, read only, or read and write. There are also five ready-made roles to start from, including Shopper, Front Desk and Inventory Management. Nobody's existing permissions were changed.

Admins can now look up who did what and when. Filter by volunteer, action and date, and export the results to a spreadsheet.

Last quarter we added live wait timers to the cart dashboard. Now that history is in Advanced Reports, with charts for wait and shopping time over the months, your busiest hours and days, and the share of clients served in under 15 minutes.

Some patterns are easier to see as colour than as a column of numbers. Advanced Reports now has heatmaps you can drop into any report.

• check_circleBusy Times: Which hours of which days are packed, and which are quiet enough to move a volunteer.
• check_circleWaits and No-Shows: Where the long waits happen, and which appointment times people tend to miss.
• check_circleVisits Calendar: A whole year of visits on one page, plus heatmaps for item groups and household size.

Darker squares are busier. Days run down the side and hours along the bottom.

A new forecast card shows how many families to expect each day for the next two weeks, and how much donated food is likely to come in. It learns from your own history and refreshes every night.