FoodBank Helper from Thertell Tech has been a game-changer for our food bank, especially in how it supports our shopping model and equity-focused service delivery. The reporting tools show how many Neighbours use all their points and give us clear insights into whether our Neighbours are truly getting the food they need to support their households. This data is critical for building a more equitable system. With Foodbank Helper, we can set thoughtful limits that ensure fairness, so every household has access to essential items like cooking oil. It helps us guarantee that no one is left behind and that everyone has the same opportunity to meet their nutritional needs. The analytics and reporting features have also helped build trust with our Neighbours and with our donors. Being able to clearly show which items are in highest demand helps us tailor donation requests so we’re receiving exactly what our community needs most. It’s not just about tracking food; it’s about making sure our entire model is working better for for everyone involved.

I know any food bank that wants a seamless system that allows accurate numbers and in the end saves time will be more than satisfied to have Foodbank Helper in place. My name is Tracey, I am a staff member at Clarington East Food bank. My role is to receive, sort, store,and purchase, food. Thertell Tech system has helped me in my role to monitor donations and weights accurately. At a glance, I can see who has donated and how much was donated per day, month or year. Additionally, I can monitor how many items Neighbour's took and be aware if there are certain limits on items. This helps our purchasing because we know the exact amount to get. This system also helps with deliveries. It will show what the family had before and this helps us gather exactly what they need for their household. The tablets keep track of the neighbor's points which allows our neighbors to monitor their points to be used throughout the month. Thertell Tech helped us set up tablets for our food banks barcode system and the ongoing technology support has been excellent.

I’m a volunteer at the Clarington East Foodbank for over 3 years. I was there before the new system and I can tell you this has made it such a great difference as a volunteer with having everything display on tablets from items being scanned and all points are added accordingly there is no oversights. We do not have to question if someone has gotten a certain item as it’s all there for the month. Talk about a great experience for our shoppers as well it is dignified and they can feel like a normal shopping experience. Even the children speak of it as going grocery shopping . This system should be in every foodbank as it also provides so much data that otherwise had to be done manually . I also love the booking of volunteer shifts it’s smooth and easy and you get reminders as to when your shift is coming up and you choose the position you want to volunteer as and you know exactly what you’ll be doing when you get there . This system is a no brainer really if anyone is thinking about it just do it you will not regret it .